Customer Service


HOW TO SHOP ONLINE
After making your selections, click on the “Add to Cart” button. When your order is complete, click on the button that says, “Checkout.” Be sure to specify quantities of each item. You may also order by fax or mail, using our off-line order form.

REGISTERED BUYERS
Customers who are as registered participants of a RENEW International pastoral process (such as Why Catholic?, ¿Por qué ser católico?, ARISE, Levantate, Longing for the Holy, Sedientos de Dios) must login using their user-name and password to benefit from access to certain materials at special pricing. Please login before shopping and checking out.

SHIPPING CHARGES
Our U.S. shipping charges are listed below. Please note that we do not charge sales tax.

Please allow 7 - 10 business days for delivery of your order.

Price of Order Shipping & Handling
$0.01-$20.00$4.50
$20.01-$50.00$8.50
$50.01-$100.00$13.50
$100.01-$200.00$19.50
$200.01-$400.00$35.50
Orders over $400.00add 9.5% to total

Shipping charges for orders to Canada

INTERNATIONAL ORDERS
A shipping surcharge will be assessed for international orders.

PAYMENT METHODS
We accept Visa, MasterCard, American Express, and Discover cards. If you are ordering by mail using the off-line order form, you may also pay with a check made out to RENEW International.

SECURE ONLINE ORDERING
Please be assured that ordering on line is very safe. At no time will your personal or credit card information be compromised or made available to others. If you would like to know more about our security services, visit www.verisign.com. We do not keep credit card information on file.

RETURN AUTHORIZATION POLICY
(Click Here to apply for a Return Authorization Code)
Only returns with a valid Returns Authorization Code will be accepted.

Materials not related to one of the RENEW processes must be returned within 60 days of the shipping date in their original condition.
View details of Return Authorization Policy English/Spanish
Materials for the RENEW Processes (for example, Why Catholic?, ARISE, Campus RENEW, all languages) are season-sensitive. All purchases must be returned by:
> November 15 (Fall Season)
> April 15 (Lent / Spring Season)
View details of Return Authorization Policy English/Spanish

The following applies to all materials:

No credit or refund given beyond time outlined. A re-stocking fee of 20% of the cost of the return, or a minimum of $10 will be deducted fro the credit of the returned merchandise.

Credit will be issued only to the customer who has been billed.

Large Print books, including Print to order items are non-returnable, non-refundable.

The cost of packaging and mailing returns is the responsibility of the customer. Please package materials carefully to prevent damage in shipping, include a copy of the related invoice, and indicate reason for return.

RETURN LOCATION
Only returns with a valid Returns Authorization Code will be accepted.

Please send properly packaged returns to:
The Fidelis Group
c/o RENEW Returns
223 Gates Road, Unit A
Little Ferry, New Jersey 07643national RENEW International RENEW International RENEW International
RENEW INTERNATIONAL CONTACT INFORMATION
To order toll-free over the telephone, call:1-888-433-3221
To send a fax:1-908-769-5660
To send mail:1232 George Street
Plainfield, NJ 07062-1717
For questions concerning orders, please contact: CustomerService@renewintl.org
1-888-433-3221 (toll-free)
For any other questions about our materials, contact:Resources@renewintl.org
To contact the web master:WebMaster@renewintl.org

© 2017 RENEW International All rights reserved.